Tech for Good: How NBA is Empowering Nonprofits Through Digital Transformation

What if your nonprofit had a CTO for a day? What could be possible?

For many smaller nonprofits, technology often falls to the bottom of a very important to-do list. According to NTEN’s 2024 Nonprofit Digital Investments Report, most nonprofits fund their tech budgets from general operating funds, with little to no external reporting. Training accounts for less than 1% of those budgets. Meanwhile, NTEN’s 2021 Technology-Enabled Operations Report found that only 50% of nonprofits include technology in their strategic plans.

This lack of investment and planning creates significant gaps in efficiency—and opens organizations to vulnerabilities like fraud, phishing, and data breaches, putting already limited resources at even greater risk.

NBA Welcomes New AVP for Information Technology

This May, the National Benevolent Association welcomed Tyler Hoffman as its new Associate Vice President for Information Technology. Tyler’s focus is to drive innovation, efficiency, and collaboration across NBA—while enhancing security and providing hands-on technical support.

His near-term priorities include:

• Modernizing core systems like accounting and HR
• Improving network infrastructure
• Leading NBA’s AI strategy through tools like Microsoft Copilot

But Tyler Hoffman’s role isn’t just about NBA. It’s about asking a bigger question: How can we use Tyler’s expertise to support the many partners and nonprofit organizations we work with?

Looking ahead, Tyler envisions extending his impact beyond NBA by helping smaller nonprofits build tech capacity through shared resources, collaborative learning, and scalable solutions—making digital transformation more accessible across the sector.

“A strong technology foundation is essential for nonprofits working to push their impact passed its usual boundaries. This includes not only selecting the right tools but taking the time to empower staff through good training and smart processes. I’ve come to know NBA as an organization that shares this point of view. I can’t wait to continue strengthening our own technology foundation, while extending a hand to other nonprofits that might benefit from this work, as well.”

A Vision to Bring Our Partners Into the Modern Tech Era

What does this bold vision look like?

Imagine a group of small nonprofits coming together for a day of hands-on tech support. Instead of needing a full-time CTO or a large tech budget, they could take a crash course in the basics—modernizing their systems and improving security without restructuring their leadership or operations.

Tyler could even perform tech audits for partner organizations, reviewing security protocols, tool usage, and opportunities for improvement. Much like the future, the possibilities are endless.

Rev. Rebecca Hale, NBA’s Executive Vice President shares:

“We are excited about collaborations that can happen as we really embrace the possibilities of our mission, vision, and values resourced by technology. Tyler will support efforts to align people, processes, and technologies to help us be more effective day-to-day and to keep us safe in a complex cybersecurity environment.”

At NBA, we believe bold visions and dreams deserve bold support. Technology isn’t just a tool—it’s a pathway to greater impact, safety, and sustainability for nonprofits doing vital work.